Thursday, December 12, 2019

Human Resource Management Harley Medical Center

Question: Discuss about the Human Resource Management for Harley Medical Center. Answer: Introduction This assignment is based on the subject of Human Resource Management. The central focus of the study is on the case study of Harley Medical Center, which agreed to settle the EEOC race discrimination case. During this assignment, the answers have been provided for different questions and it has been tried to get an in-depth knowledge on the non-discrimination policies at a workplace. 1: In the case of Harley Medical Center, it has been identified that many people has complained that the African-American nurses do not provide proper care to their new born babies. In order to satisfy the family members of the patients or parents of the new born babies, the medical center tried to not assign the African-American nurses in the care of the white people. However, this has caused the violation of Civil Rights Act 1964. The balance between the patients rights and preferences and employee non-discrimination laws and policies has been made by providing training to the management and other level employees. At the same time, making the patients aware that customers or patients preferences regarding the employees are violating the law and so the medical center will not tolerate this. No staff choice will be tolerated further (Eeoc.gov, 2016). 2: As per the Harley Medical Center case, the CEO of the hospital Melany Gavulic made an agreement with EEOC in order to remove staff discrimination and provide more safety to the employees. In order to do that, the CEO denied granting the request of the patients family member regarding the change of nurse for the patient. The hospital authority understood that if they prioritize the patients preference regarding the selection of staff, then the employees safety will be at risk. Due to this, the hospital authority decided to focus on the laws and policies of employment non-discrimination, so that the employee safety can be improved (Eeoc.gov, 2016). 3: Title VII of Civil Right Act 1964 has been violated because as per this particular law, the organization should not influence or accept employment non-discrimination within the workplace. In this law, it has been strictly instructed that the discrimination against any person based on colour, religion, race or gender is illegal (Eeoc.gov, 2016). 4: The management at Hurley Medical Center settled both the EEOC charges and the lawsuit because as per the Title VII of Civil Right Act 1964, participation in the employment discrimination lawsuit is illegal. Therefore, if the organization did not settle down the lawsuit then that could raise controversies and legal steps could be taken by the government. Therefore, the reputation of the organization could be highly affected (Thompson Kasarda, 2015). At the same time, the employees, who were the victim of this discrimination, could raise their voice against the organization. Hence, the management thought that settling down the EEOC charges and the lawsuit is better for the organization. 5: In order to manage the situation at Hurley Medical Center, there are two OD interventions that would be very effective and the OD interventions are Diagnostic activity and Process consultation. Diagnostic activity would have been effective because in this particular OD intervention provides the remedies after conducting detained analysis. At first, the information about the organizations activity is collected and then observation is done and meetings are arranged with the subordinates. This helps to create better communication system among the employees. Based on the collected information action plan is taken (Rothstein, 2015). Hence, the action place would have been very effective for managing the situation at Hurley. Process consultation is another effective OD intervention because in process consultation, an OD consultant is invited to assist the management level employees to understand and act on the events that are in process within the organization. In this particular OD intervention, the observation is done on the leadership style, communication technique and decision-making process and with the help of the observation, the consultant assists the employees or managers. Therefore, if the management of Hurley would have taken this OD intervention, then the problem of Hurley could be manage properly. 6: Yes, this particular employment discrimination case represents that the organization that is Hurley Medical Center is failure in maintaining a successful cultural diversity and proficiency. This is because the employee discrimination clearly states that there is no equal space for each employee and each culture and so the proficiency in the work of the employees is affected by discrimination (Usatoday.com, 2016). 7: If the tattoo had not been visible then the situation might be different for sometimes. However, in long run the problems would occurred because the employment discrimination was still there and the safety of the employees was at risk. 8: This case has received the national attention because the law and policies have been violated. At the same time, the employment-discrimination showed disrespect to the culture of a large portion of the people in the country, who was affected or victim of this type of activities. At the same time, employment discrimination was unethical (Heckman Verkerke, 2015). Moreover, the organization that is Hurley Medical Center was one of the top most medical centers in the country and employment discrimination in such type of medical center caught the national attention. 9: Employment discrimination can never be allowed in any organization. The employment discrimination case can never create a positive reaction and so the outcome is always negative. However, the organization must have taken some strategies beforehand in order to protect the organization from such type of case. 10: In order to handle the situation of employment discrimination different steps need to be followed. The steps are as under: The step that needs to be taken in the very beginning is elimination of the system of hierarchical decision-making. In order to create a positive and friendly working environment, it is very important to involve the employees apart from the managers in the process of decision making (Thompson Kasarda, 2015). The second step is emphasizing on group work. If the focus is made on the group, then no customer or patient can influence or select any particular employee for availing the service. In the third step, the organization must try to build trust amount the employees. High level of trust among the employees can create team bonding and protect the organization from negative external influences. The fourth step is removing the unnecessary competition between the employees. High level competition generates or influences the employee discrimination. The employees, who are stronger, try to dominate the weak employees. Hence, high level competition needs to be removed (Rothstein, 2015). The fifth step is providing sensitive training. Training is very important to make the employees aware of their duties and required behavior within the organization. In the sixth step, the organization needs to take strategic interventions. Strategic intervention helps to create better relationship with the external environment. Therefore, employee discrimination can be stopped. Conclusion In this study, it has been identified that the employment discrimination at Hurley Medical Center violated the Title VII of Civil Rights Act 1964. Due to this, the management of the organization took needful steps so that any kind of controversy can be avoided. At the same time, the management of the organization has also settled down the EEOC charges and the lawsuit. However, there are some other steps that the management of the organization could have taken in order to manage the negative impact of the situation. Reference list: Eeoc.gov. (2016). Eeoc.gov. Retrieved 17 August 2016, from https://www.eeoc.gov Eeoc.gov. (2016). Eeoc.gov. Retrieved 17 August 2016, from https://www.eeoc.gov/laws/statutes/ Heckman, J. J., Verkerke, J. H. (2015). Racial Disparity and Employment Discrimination Law: An Economic Perspective.Yale Law Policy Review,8(2), 6. Rothstein, M. A. (2015). Innovations of the Americans with Disabilities Act: confronting disability discrimination in employment.JAMA,313(22), 2221-2222. Thompson, J. P., Kasarda, R. W. (2015). At Fifty, Title VII Needs a Facelift: Two Reforms that Would Ensure Title VII Works to Prohibit All Racial Discrimination in Employment.JCR Econ. Dev.,28, 257. Usatoday.com. (2016). USA TODAY. Retrieved 7 August 2016, from https://www.usatoday.com/

Wednesday, December 4, 2019

Personality Youre Contributing free essay sample

Everywhere I go, a stereotypical view of me is slapped on my back as my identification piece. An identification piece that labels me as, â€Å"African, poor, and disposable.† It’s that stereotypical viewpoint that usually holds me to a standard below that of my ability. Two people in the world don’t underestimate me by holding me to that standard. Those people are my parents. Being less fortunate than I, they were not able to live in a country that takes education so seriously. Both have only finished high school and the thought of a four-year institution is exactly that, a thought. Since Ive entered Townview Magnet all their much needed and appreciated homework help and late night project aids have stopped. Not because they’re unwilling but because they’re unable. High school gave me a platter of opportunities, but also took away my most valuable help line. With the cutting of my help line also came a burden: a burden to lift not only my parents but my family out of the socioeconomic hole into which society has dumped them, a burden to make my mother’s time worthwhile as she goes to community college to improve herself while she manages a five-member family, a burden to make my dad’s time worthwhile as he works seventeen hours a day to support our family, a burden to give my little brother and sister an older brother to look up to. We will write a custom essay sample on Personality Youre Contributing or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page A burden to release myself from the identification piece that labeled me as an inadequate African. A burden that I can only be released from by being the first in my family to attend college. This hardship has shaped not only my personal responsibilities and my academic credentials but also my personality a personality that screams, â€Å"I am Ethiopian, poor, and proud.† I will be contributing this very personality to The University of Texas at Dallas.

Thursday, November 28, 2019

Adopting an Information Strategy

Introduction Many improvements in the information technology have recently occurred changing the entire manner in which organizations conduct their businesses. With the help of sophisticated communication devices such as the Internet, coupled with the implementation on of the latest models such as trading hubs and distributed networks, companies stand a chance to slash their total expenditure.Advertising We will write a custom critical writing sample on Adopting an Information Strategy specifically for you for only $16.05 $11/page Learn More Unfortunately, many organizations are unable to receive optimum utilization of this technology because of the implementation of poor strategies for adopting information technology. The use of effective information strategy should reshape the culture and strategies in an organization. Peters, Heng, and Vet (2002, p.21) define information strategy as â€Å"a unified blueprint utilized by an organization for capturing, processing, delivering, integrating, and presenting of organization’s information in a timely, fast, clean, and consistent manner.† In this regard, any information flowing within an organization should be fast, consistent and devoid of any errors. The new and fast business models have thoroughly sidelined convectional methodologies used by organization in their activities. In any organization, adopting an information strategy is critical in ensuring that the organization withstands stiff competition from other companies. This paper provides a critical literature review on adopting an information strategy by selecting five articles focusing on the issue. The essence of adopting an information strategy Creating an effective communication strategy is of immense essence in any organization. In the recent decades, many organizations have recognized the significant potential of effective information strategies to support various organizational activities, aiding them to gain a unique competitive advantage (Peters, Heng Vet, 2002, p.19). This has increased the essence of adopting information strategy by many organizations all over the globe. Adopting information strategy increases efficiency in a company by ensuring the delivery of all the necessary information in a timely manner with no interruptions. In addition, information strategy aids in keeping healthy relationships between the company and its customers. Through information strategies, multinational companies are able to perform their activities in any part of the globe by utilizing standardized procedures. As Peters, Heng and Vet (2002, p.22) reckon, â€Å"an organization develops through a path of evolution in order to survive†¦this path†¦through a process of continuous change†. Every organization has to be innovative to survive.Advertising Looking for critical writing on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn Mor e Peters, Heng and Vet discuss the strategy of information system within Leasehold Company from 1963 all the way to 1986. They discover the evolution pattern and factors affecting information system strategy. This provides a better insight on adoption of information strategy in various organizations. As the study conducted reveals, there was no application of IS planning. Instead, organizational evolution concepts provided a significant contribution in the process of analyzing the whole development of IS a strategy at this company. As the author posits, identifying IS strategy and utilizing it to serve diverse objectives is of paramount importance (Peters, Heng, Vet 2002, p.23). Another importance of adopting information strategy is an improvement of customer relations in an organization. Utilizing media to communicate with customers has many benefits. Chung-Hoon Young-Gul (2003, p.653) reckon, â€Å"enabled by advanced and sophisticated technologies, companies can now collect unprecedented amount and depth of data on their customers and turn it into valuable information for strategic purposes of the business.† Collecting and analyzing customer’s information is paramount. People need to do it by building a CIS that will enhancive management of customer relationship. An effective CIS should support all types of customer information. As Chung-Hoon and Young-Gul (2003, p. 669) point out, an effective CIS should have the capacity of managing the entire customers’ life cycle, transforming one-time buyers into lifetime core customers. Attracting and retaining customers are of exceptional essence in any organization, as it increases sales leading to more revenues. Factors affecting the adoption of information strategy The current world is changing at a tremendous rate towards effective and faster communication and sophisticated technology that has availed wide options for organizations (Michael 2003, p.27). However, inasmuch as information st rategy provides many benefits, people need to consider certain factors before its adoption by an organization.Advertising We will write a custom critical writing sample on Adopting an Information Strategy specifically for you for only $16.05 $11/page Learn More The article written by Peter, Heng, and Vet provides an extensive description of this by analyzing a case study involving the evolution of Information system (IS) strategy in a Dutch company named Leasehold that involves itself in global leasing. The article emphasizes on the potential of utilizing information systems in improving the efficiency of various activities in an organization. Thus, it enables them to remain competitive in their field. However, the cost of information systems (IS) is a significant hindrance to the adoption of this technology by many organizations. Companies that want to automate their operations, gain strategic advantages, and enhance decision-making have to spend large sums of money approximately millions of dollars. A recent study by Akmanligil and Prashant examine the strategies for global development of information systems, and the main factors affecting their selections. According to this article, cost is one among the key factors influencing the selection of information systems. Akmanligil and Prashant (2004, p. 45) astutely reckon that, â€Å"despite the fact that faster and cheaper communication devices and computers are often introduced to the market on a daily base, the software costs of building information systems (IS) is much higher than that of hardware at a ratio of 80: 20†. Consequently, organizations have to carry out a thorough study of the financial implications of the information strategy they are planning to adopt. Failure to accomplish this will lead to a financial whammy, thus, slowing down operations in the organization. The challenge of globalization is another factor that affects the adoption of information systems . As Akmanligil and Prashant (2004, p.46) posit, globalization has a great impact on how activities of a multinational company are coordinated on a worldwide basis. The system used to mange activities of an organization across one or many borders is referred to as a global information system (GIS). It is extremely critical in managing business activities in multinational corporations (Akmanligil Prashant 2004, p. 46).Advertising Looking for critical writing on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The planning of the methods utilized before implementing information strategy is another factor affecting the adoption of information technology. Utilizing a skilled planning method is of paramount essence. This is because of the fact that comprehensive planning methods provide clear steps for planning a new information strategy (Salmale Ton 2002, p. 446). Planning the Information Strategy is critical for an organization that aims at maximizing its utilization of resources. The main objectives of the planning stage for information strategy include establishing an effective information strategy, which relies on complete evaluation of business strategies (Mua Goy 2002, p.14). Establishing technical strategy for the most efficient use of new or advanced information technology, as well as establishing developmental plans of unique user-oriented sisters that will meet information priorities and needs of an organization are other objectives. They also include the definition of a unique information architecture that will enable future developments of remarkable systems for data sharing. Upon meeting these objectives, the organization will achieve its full potential. As Salmale and Ton (2002, p.446) reckon, Formal information strategy planning structure makes it easier for management in an organization to integrate information systems (IS) or information technology (IT) projects with various events and plans in other subsystem and vice versa. In addition, utilizing various strategies for discussing new ideas prior to adoption of information strategy is significant. For instance, utilizing brainstorming session will aid the organization to come up with new ideas for adopting and using information strategy. In their studies, Salmale and Ton (2002, p. 454) recommend utilization of four cycles method in making long lasting decisions about organizations’ ICT infrastructure. The first cycle is agreeing on stakeholders, as well as planning objectives. The second cyc le involves aligning business objectives as well as information objectives. The third cycle concerns itself with analyzing all resources and infrastructure of the organization, while the last cycle involves authorizing actions. The advantage of this method is the periodical updating of the plans for information strategy organization and ICT infrastructure, thus, eliminating hiccups. Challenges faced in adopting information strategy Many organizations face diverse challenges while implementing information strategy. These challenges come in different forms and require thorough scrutiny in eliminating them. As Salmale and Ton (2002, p.442) reckon, â€Å"with the advent of new technologies such as Internet, the challenge of aligning information strategy with business is more significant and difficult than ever before†. In essence, organizations should employ professionalism in dealing with these challenges in order to avoid losses. The basic tasks worth performing before adopting any information strategy include developing and implementing strategic visions, governing all the projects, allocating all the resources required, ensuring effective management commitment, and planning the entire infrastructure (Thomas Dent-Micallef 1997, p. 386). In addition, information flow is another challenge. Ineffective communication has diverse and detrimental effects on the organization. As Chung-Hoon and Young-Gul (2003, p. 662) posit, more customers are lost through lack of follow up. Because of the complexity of the information in large organizations, information flow encounters a barrier, thus, decreasing efficiency in the organization. In this regard, companies should strive to ensure efficient flow of information between various departments. Chung-Hoon and Young-Gul (2003, p. 667) propose a unique framework of dynamic customer management consisting of three stages: customer acquisition stage, customer retention stage, and customer expansion stage. Using this framewo rk, organization will stand a chance to keep all the information concerning it customers. In addition, this information will be easily available to salespeople, making it easy for the organization to follow its customers. Conclusion Based on the diverse expositions discussed in the paper, adopting information strategy in an organization is paramount especially in the current world characterized by globalization and stiff competition. Moreover, efficient methods and strategies for embedding information technology in an organization into exiting processes are paramount. Organizations should identify them to achieve their goals and objectives. The organization responsibilities, as well as roles, require redefinition to match with information strategy that an organization is adopting. Encouraging development and research activities on adoption and maintenance of unique information technology in organizations is also paramount. It is imperative for all systems, projects, and organization al practices, to correspond with values of information strategy in an organization. References Akmanligil, M., Prashant, P., 2004. Strategies for global information systems Development. Information Management, 42(1), pp. 45-59. Chung-Hoon, P., Young-Gul, K., 2003. A Framework of dynamic CRM: Linking Marketing with information strategy. Business Process Management Journal, 9(5), pp. 652-671. Michael, T., 2003. IT as a Booster of Economy. Oxford: Oxford UP. Print. Mua, M., Goy, N., 2002. Factors Affecting IT. New York: Word Press. Print. Peters, S., Heng, M., Vet, R., 2002. Formation of the information systems strategy in A global financial services company. Information and Organization, 12(1), pp. 19- 38. Salmale, H., Ton, A., 2002. Dynamic and emergent information systems strategy formulation and implementation. International journal of Information Management, 22(1), pp. 441-460. Thomas, P., Dent-Micallef, A., 1997. Information Technology as Competitive Advantage: The Role of Human Business and Technology Resources. Strategic Management Journal, 18(5), pp. 375-405. This critical writing on Adopting an Information Strategy was written and submitted by user Barbara Berry to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Sunday, November 24, 2019

This is an essay that takes place in Ancient Rome, from the perspective of a Slave who was captured in war and must teach the children of his new master.

This is an essay that takes place in Ancient Rome, from the perspective of a Slave who was captured in war and must teach the children of his new master. Teaching: A New BeginningMy name doesn't matter. I was just a slave of Rome. I mean, now that my sepulcher, tomb, has been inscribed, and an epitaph placed on, I am just a story in the wind. See, I started out in this world a free man in Greece, and by the time I was 20, the ups and downs of my life became more and more frequent, and my life became almost total anarchy, without rule. The vicissitudes and changes of my life kept getting worse and worse. Greece has just defeated us, and I have been sold into slavery. The Romans think they are omnipotent because they destroyed our civilization and forced us into slavery. In a way, all they did was destroy an excellent culture and conjured as if by magic, instant slaves. Many of the slaves lamented and wailed which is mourning the dead, for days.An 1852 Wallachian poster advertising an auction o...I ended up in the home of Augustus Alexander Socrates Plautus, my master. My job was to teach his children to make them ready and acceptable t o society. What I taught them prepared them for life, as well as academic success. Although, they did object to what I taught them when I taught it to them, I believe if they could see me now they would thank me."CHILDREN!!!! Settle down," I roared as the children and I sat down for our first lesson.Alexander Remus, the oldest replied, "Now watch what you teach us, make sure it isn't blasphemy, and doesn't go against our religion or the twelve tables.""I think I will judge what is acceptable and what is not," I sternly replied, with a hint of a smile."Okay, today we will go over the main goals of this course," I stated matter of factly to...

Thursday, November 21, 2019

System Map of a Garden Essay Example | Topics and Well Written Essays - 3000 words

System Map of a Garden - Essay Example This paper highlights a system map of a farm garden. The system is comprised of various sub systems and sub-sub systems based both on the consumer’s perspective and the farm garden’s operations manager. The sub systems for the garden include restraints, water, vegetation and water. The subsystems have elements that are important in the productivity of the outputs of the garden. Before production takes place, various inputs have to be used including animals, plants, expertise and chemicals. All these have to be supplied by different suppliers. The garden performs as a consumer as well as a producer of products such as animals (rabbits, dogs and cats), honey, vegetables and fruits among many other products. The supply network involves a lot of suppliers including organizations and individuals. The supply chain of the garden could be improved if the garden adopts an information system that monitors the flow of products within the garden the system could reports any issues in terms of scarcity and glut. In case of any purchases, the system should record each supplier with the product supplied, its quantity and date. Lastly, in case of any payments made, the system should also note down. A control system that establishes quality of products produced by the garden should also be put in place with respect to the information technology. A system diagram is a diagram that illustrates the various elements of a given system that is involved in productivity of a given organization.... In the structures sub system, the sub-sub systems include the compost bin, pergola, glasshouse and the seating. The consumer views the garden as a place that one could obtain vegetables or fish for consumption as well as perceiving the place as fit for relaxation. The external environment for the garden is the farm compound that is found within a serene environment while the internal environment is the one comprised of the system, subsystems and sub-sub systems as described earlier. 2.0 The Farm Garden System from an Operations Manager Perspective The farm manager is the person in charge of the farm and therefore oversees the activities and running of the farm. All activities mentioned in the garden system above are under the supervision of the farm manager. There is no farm that is independent and similarly, the farm garden is not independent as it makes products that are sold outside the farm while it uses products that are also consumed within the garden. Based on this perspective , a garden system could be drawn with the farm operations manager’s perspective taking into consideration the suppliers of the farm. The farm operations manager perceives the farm garden as a system that supports wildlife. Based on this system, the farm could act as a consumer as well as a supplier of vital components. Therefore, the major components of the system are suppliers, consumers and the producers. The farm on which the garden is situated performs two roles that are consumption of products and services offered by external suppliers and acting as a producer. The farm garden in the eye of the farm gardener is a system that supports wildlife. In such a system, the garden has wildlife elements on it that include wildlife in the sub system of

Wednesday, November 20, 2019

Classroom Management Essay Example | Topics and Well Written Essays - 750 words

Classroom Management - Essay Example This essay explores the classroom management field that demonstrates the progression of ensuring that teaching and impartation of knowledge is undisturbed by undesired students who through disruptive behavior can cause disturbance while a class is in session. The researcher states that application of management in a classroom at times can prove to be intricate while trying to teach and experiencing such crisis can cause teachers to depart. The reason behind for the departure of teachers from the teaching field is caused by the attitudes and discipline of the negative students. Classroom management can be based on motivation, discipline and respect. Every academic year witnesses the adoption of various rules and systems but unfortunately by the middle of the term most often these rules are broken. The researcher suggests that in order to understand as to how to implement CM one needs to understand the mentality of every student. Various approaches of classroom management, such as the self discipline approach wherein the student can be trusted to investigate and change their behavioral pattern. The Desist approach that was also presented in the essay proclaims that the teacher has full responsibility in controlling the classroom. In conclusion, the researcher states that the most important aspect is to construct a positive relationship between the teacher and student thereby creating a constructive educational atmosphere and sums up that every student should develop a sense of trust, sovereignty and inventiveness.

Monday, November 18, 2019

Leadership and Organisational Performance Essay - 1

Leadership and Organisational Performance - Essay Example The modern world is witnessing change as almost a continuous phenomenon – Globalization, Optimization, Transformation, Competitiveness, etc. The dynamics of the global markets & corresponding businesses have caused increased pressures on the modern leaders to sustain & improve organizational performance. Proactiveness, Analytics, Research, Honesty, Out of Box thinking, Continuous Learning, Knowledge Sharing & Management, Directions, Team Motivation, Skill Management & Enhancement, Evolution & Focus on strategic Organizational Goals, Customer Orientation, Sound Governance, Technology Understanding & Leveraging, Automation, etc. are key attributes of a Modern Leader in order to establish the path to success & take the entire organization along with him/her on this path towards well thought of & established goals. All successful leaders are the ones who have been successful to sustain & enhance the performance of the organizations they lead and ensure success & good image among P ublic, Customers, Stake Holders, Government & Employees. To grow, flourish & be successful in the modern Global Competitive markets, the Leadership Team of an organization should structure & manage the internal system to ensure Flexibility, Creativity and Excellence by addressing the following building blocks of success: Result Orientation: The internal system is completely fine-tuned towards achievement of results that delight the customers, stakeholders, the board, the Government and the Employees. Customer: The Internal System is strongly oriented towards customer focus to achieve optimum levels of Customer Satisfaction. Management by data & facts: The technology enablement of the internal system such that adequate data is captured from all the systems and modelled in Business Intelligence Systems such that the exact performance of processes within the organization and their reasons are clearly evident. People involvement: People are involved in strategic decision making such that decisions are taken based on ideas from wider groups within the organization and not just by virtue of the thought process of few individuals sitting on the top. People Development: The skills & capabilities of people are developed in such a way that their consolidated outputs form a large competency model of the organization that supports the Competitive Advantages of the organization in the target markets & businesses. Partnership Development: Developing efficient & competent partners to the business either from within the organization or from the external market Continuous Learning: Developing internal Knowledge Management Framework to capture all explicit knowledge and also to ensure transition of tacit knowledge into explicit knowledge Innovations, Technology Enablement & Automation: The success of an organization depends a lot on the underlying IT systems & the corresponding processes that are used to effectively automate the business transactions of the